Training and capacity building for operators

Module 1: Safe Fuel & LPG Dispenser Operation

This foundational module is essential for all forecourt staff.

• Correct procedures for starting and shutting down dispensers.
• Proper handling of nozzles, hoses, and breakaways.
• Understanding dispenser displays, sales data, and totalizers.
• Specific safety protocols for dispensing Petrol (PMS), Diesel (AGO), and Liquefied Petroleum Gas (LPG).

Module 2: Forecourt Safety and Emergency Response

We equip your team to be proactive about safety and confident in an emergency.

• Identifying and managing potential hazards (e.g., fuel spills, static electricity).
• Correct use of fire extinguishers and other safety equipment.
• Step-by-step emergency shutdown procedures.
• Managing customer and vehicle traffic safely on the forecourt.

Module 3: Accurate Dispensing and Loss Prevention

Protect your profits by empowering your staff to be vigilant.

• How to conduct daily meter readings and reconciliations.
• Identifying signs of meter malfunction or "creep".
• Techniques to prevent product theft and spillage during dispensing.
• Understanding the financial impact of inaccurate measurements.

Module 4: Basic Troubleshooting and Daily Checks

Reduce reliance on technicians for minor issues. This module teaches operators how to:

• Perform essential daily equipment checks.
• Identify and report early warning signs of equipment failure.
• Resolve common, simple issues like a jammed nozzle or a communications reset.

Module 5: Customer Service Excellence at the Pump

Turn every customer interaction into a positive experience.

• Professional greetings and communication skills.
• Effectively handling customer queries and complaints.
• Opportunities for upselling (e.g., lubricants, car care products).
• Maintaining a clean and welcoming forecourt environment.

Module 6: Regulatory Compliance (NMDPRA Standards)

Ensure your team understands and operates within the required legal framework, covering key operational guidelines set by the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA).